Return & Exchange Policy
At Zulfiqar Shawls, customer satisfaction and product quality are our top priorities. We stand behind the quality of our shawls and want every customer to shop with confidence.
100% Return Guarantee for Quality Issues
If you receive a product with a quality defect, damage, incorrect item, or any other issue that does not match your order, we offer a 100% return guarantee, provided the product has not been used.
To qualify for a return, the following conditions apply:
- The product must be unused, unworn, and in its original condition.
- The shawl must not have been washed, altered, damaged, or used.
- Please contact us as soon as possible after receiving your order and explain the issue.
- Clear photographs or a video may be requested to help us assess the issue.
- The product should be returned with its original packaging, where available.
How to Request a Return
- Contact our team through WhatsApp or email.
- Share your order details and explain the quality issue.
- Our team will guide you through the return process.
- Once the returned product has been inspected and the issue is confirmed, we will arrange a replacement or refund, as agreed with you.
Important Information
Please inspect your order upon delivery before using the product. Returns for quality-related issues must be reported promptly. Products that have been used, washed, altered, or damaged after delivery may not qualify under this policy, except where applicable law requires otherwise.
Contact Us
Zulfiqar Shawls
WhatsApp: 03085620000
Email: shamalshahidshawls@gmail.com
Our Promise: Your trust matters to us. If an unused product has a genuine quality issue, we will work with you to provide a fair return or exchange solution.
